Terms and Conditions

In the unlikely event that you receive your item/s and it has a fault, please report this to us within 14 days of receiving the item/s. We may ask you to send photos of the faulty item/s to contactus@theshadesailshop.com so we can quickly fix up any problems.

Best efforts will be made to replace your item/s like for like. However, if we are out of stock of the item you originally purchased, alternate sizes/ colours will be offered in exchange for the original product.

Warranty

We offer a two-year warranty on the manufacturing of the shade sail including any fault in the stitching or cloth defects. All shade sails have a 5 year UV warranty.

Please be aware that our warranties DO NOT COVER damage caused by storms, hailstones, mechanical damage, damage caused by birds or other animals, fire, lightning, etc. This is not an exhaustive list and it is for reference only. The Outdoor Shop Australia P/L recommends that your shade sail be removed during times of severe weather warnings.

When storing your shade sail it is recommended you store it away in a protective bag away from rats and mice.

Returns & Refunds

As we are an Australian Based company, any products that wish to be returned will need to be done at the buyers expense. (We recommend trying to resell any incorrect items purchased).

Any shipping costs will be deducted out of the refunds as we do not cover 3rd party shipping costs.