Contact us The Shady Ladies
Get in touch and let us know how we can help.
We are The Shady Ladies from Australia! We have been selling custom made and our Branded Shady Lady shade sails for over 12 years and shipping them worldwide. We have the harshest sun in Australia so we sure know our products.
If you would like to send us a quick message please click here
Need to phone us - We are usually available from Monday to Friday from 9 am until 3 pm AEST to answer any calls. If you are not able to catch us at the time you call, please leave us a message or email us at contactus@theshadesailshop.com and we will get back to you asap.
Please message us and we can contact you via phone. Otherwise our number is 0011 61 401844741 (International Number)
Links to
Check out our Customer Photo's
International Customers - Shipping Information
Socials:
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Can I place an order via email? Yes you can please email us with links/product names or product codes and we can create an order for you.
Contact The Shady Ladies at contactus@theshadesailshop.com
All pricing is in American US Dollars.
You are not required to pay GST as we are an Australian based company!
Payment Methods -
Payments can be made by the following safe and convenient methods -
Paypal (you are able to make payments with your credit card through PayPal without having to register) or please call us to make a payment over the phone.
International Direct Bank Deposit
Other Payment options at check out
Can you custom make shade sails?
Yes, we make custom made shade sails. Please view our custom made shade sail page for more information.
Will my shade sail be one piece of material or joined?
The width of the shade sail fabric is a standard 9.8 Ft. If you order a shade sail over 9.8Ft in width then your shade sail will have a seam.
How will I receive my Parcel?
We ship our items with Express Couriers International.
When will my parcel arrive?
Once your parcel has been dispatched from our warehouse an email will be sent to you directly from Australia Post with your eta and tracking details. If you are an international customer we will email you from us with your tracking details and you will also receive tracking details from Australia Post who manage our Express Courier International parcels for our international customers. Please refer to the links below for all relevant postal tracking services we use.
Please check for your tracking emails in your 'junk' folders if you do not receive one as they sometimes end up there. If you have not received any tracking details at all please don't hesitate to contact us and we'll let you know what this is.
It has passed the eta and I still have not got my parcel?
If your parcel has not arrived and the ETA has passed please contact us by either method below and we'll be happy to follow this up for you.
email - contactus@theshadesailshop.com
Is my parcel insured?
Yes for your peace of mind, your parcel will be fully insured while it's on its way to you. If your item is deemed missing by the courier company then we will replace it. Please note if you give your authority to leave the parcel outside your property and the parcel goes missing this will void the insurance.
Can I amend my order?
If your item has not been dispatched then we are able to change your order for you. Please email us at contactus@theshadesailshop.com with your details or message us click here
About our Shade Sails?
Material
The material used in our Shady Lady range is HDPE high-density polyethylene, composed of tape and yarn. All raw materials used are new and the UV rating is around 95% with a 5-year UV life span, weight per sqm is around 280gsm.
How are the measurements of the shade sail taken?
Our shade sails are measured from buckle to buckle, meaning the outer edge of the buckle to the other outer edge of the buckle. Due to shade sails tapering in at the center to assist with correct and even tensioning, you will lose between 30cm and 50cm across the middle of the shade sail depending on the size of the sail. Please keep this in mind when ordering. IF you have the space to move, it is advisable to go up a size to ensure you get the coverage across the center you desire.
I am looking for a particular size & color and can't find it on your website?
We endeavor to keep our website up to date with all available stock. If you can't find a product it's highly likely we don't have it in stock. However, we have new stock arriving throughout the year so please feel free to email us with any stock inquiries you may have and we can check whether we have stock coming in.
How can I clean my shade sail?
When cleaning the shade sail, it is recommended that you use a mild dishwashing liquid with a low-pressure water hose and a soft scrubbing brush. It's not recommended to use high-pressure water to blast the fabric clean. Solvent-based cleaners and bleach should NOT be used.
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